Miva Small Business Solutions, creator of Miva Merchant announced on Monday that they have been purchased by a former Miva Small Business management team led by Russell Carroll.
To quote the press release:
Miva Small Business Solutions has been purchased from Miva, Inc. by a management team lead by Russell Carroll, who will serve as new CEO for the enterprise, and former Miva executive Rick Wilson, its new Executive Vice President. Rounding out the team are Mark Johnson, VP of Development, and David Roquemore, VP of Technology.
Russ Carroll stated “Our entire focus will be on improving our customers’ experience by concentrating on our core products, enhancing our hosting partner relationships, and supporting our developers.”
Executive VP Rick Wilson added, “As an example of our customer-centered focus, we will be transferring support in-house as quickly as possible. This will dramatically improve service levels as well as strengthen the feedback mechanism from our client base.”
This is excellent news for the Miva community. There has been a lot of speculation lately about the possibility of the company going under or being bought out. The fact that it was bought out by a team that knows the product and the company is an excellent sign and shows that they see value in the product and the userbase.
Right away we’re seeing big changes, as today they announced they are bringing their customer support back in-house after outsourcing it to who-knows-where for the past year or so.
According to support manager, Wayne Smith:
Building our customers trust in the quality of our product support is my single objective here at Miva Small Business. We’re focused not just on providing support but providing the most competent support for our products possible. Please bear with us as we complete building the team back home in San Diego. While we might have to schedule callbacks with our customers during peak hours, the tradeoff for excellent support is an easy choice.
Read the entire press release.